At Xandra Pots, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. This policy outlines the terms under which you may return items and request refunds.

Returns Eligibility
We accept returns for eligible items within 7 days from the date of delivery. To qualify for a return, the item must be:

  • Unused and in its original condition
  • In the original packaging with all tags, accessories, and manuals included
  • Accompanied by the original proof of purchase or invoice

Items Not Eligible for Return

  • Used, damaged, or altered items
  • Items without original packaging or accessories
  • Clearance or final sale items
  • Perishable or hygiene-related items (food containers that have been unsealed)

How to Request a Return
To initiate a return, please contact our customer support team at [email protected] within 7 days of receiving your order. Include your order number, reason for return, and clear photos of the product if it is defective or damaged.

After we approve your request, you must ship the item back to us within 3 days of receiving our return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong product.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days.

Refunds will be issued via cash.

Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please notify us within 48 hours of delivery by emailing [email protected] with your order number and photos. We will offer a replacement or a full refund based on your preference and product availability.

Late or Missing Refunds
If you haven’t received a refund within 10 business days of approval, first check your payment account again. If the issue persists, please contact us at [email protected].

Contact Us
For any questions about returns or refunds, contact our support team at [email protected].