At Xandra Pots, we are committed to preparing and dispatching your orders as quickly and efficiently as possible. Once your order is placed, it will undergo a confirmation and packing process before being shipped from our fulfillment center. You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Charges
Shipping charges are calculated at checkout and may vary depending on the destination, weight, and volume of the items ordered. Any applicable shipping fees will be clearly displayed before you complete your purchase.
Order Tracking
After your order has been shipped, you will receive an email containing tracking information. You can use this tracking number to monitor the progress of your delivery online. If you do not receive your tracking number, please contact our support team.
Undeliverable Packages
If an order is returned to us due to incorrect address details provided at checkout or multiple failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply in such cases.
Damaged Packages
If your package arrives damaged, please notify us immediately by emailing [email protected] with your order number and photos of the package and product. We will work quickly to resolve the issue with a replacement or refund, based on the situation.
Lost or Stolen Packages
Xandra Pots is not responsible for lost or stolen packages marked as delivered by the courier. We recommend contacting the courier service directly for assistance. However, our team is here to help you with any follow-up or investigation needed.
Contact Us
If you have questions or need assistance regarding your shipment, please contact our customer support team at [email protected].